Frequently Asked Questions
Everything you need to know about your Durango Boots experience.
How do I determine my correct boot size?
Durango Boots typically run true to size. We recommend ordering your standard dress shoe size. If you are between sizes, we suggest sizing down a half size as leather tends to stretch slightly with wear.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn boots in their original packaging. Please ensure you try your boots on a carpeted surface to avoid scuffing the outsoles, as damaged soles are not eligible for a refund.
Are Durango Boots waterproof?
While many of our styles feature waterproof membranes and treated leathers, not all boots are waterproof. Please check the specific product features for the 'Waterproof' icon or description before purchasing.
How long does shipping take?
Standard ground shipping typically takes 3 to 7 business days within the continental U.S. Expedited shipping options are available at checkout for an additional fee.
Do you offer a warranty on your products?
Yes, Durango Boots are covered by a limited 1-year warranty against manufacturing defects. This does not cover normal wear and tear, excessive abuse, or modifications made to the boots.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Klarna or Afterpay.